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← United Overseas Bank (Vietnam) Limited (UOB)

Credit Administration Control & Loan Operations Head

United Overseas Bank (Vietnam) Limited (UOB) · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Giám đốc
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Leadership and People Management
  • Provide strategic direction and day-to-day leadership to the CAC and Loan Operations teams.
  • Build a high-performance and customer-centric culture through effective coaching, mentoring, talent development, and succession planning.
  • Ensure adequate resource planning and workforce capacity to meet business demands and service level expectations.
  • Establish clear performance objectives and regularly assess team performance against agreed KPIs and productivity targets.
  • Foster continuous learning, cross-training, and knowledge-sharing within the department to strengthen operational resilience.
  • CAC and Loan Operations Management
  • Oversee the end-to-end execution of CAC and Loan Operations activities, including but not limited to facility documentation, conditions precedent fulfillment, limit loading, loan disbursement, maintenance, servicing, prepayment, repayment processing…
  • Ensure all transactions and activities are processed accurately, efficiently, and within agreed turnaround times while adhering to relevant policy and procedures.
  • Maintain robust controls over credit administration & control activities and loan lifecycle management
  • Ensure timely resolution of operational issues, customer inquiries, and transaction exceptions.
  • Monitor service quality and operational performance to deliver excellent customer and stakeholder experience.
  • Risk Management and Control
  • Maintain a strong operational risk and control framework across CAC and Loan Operations function.
  • Ensure compliance with UOB Group policies, procedures, risk governance standards, and local regulatory requirements.
  • Proactively identify, assess, and mitigate financial, operational, regulatory, conduct, and reputational risks.
  • Monitor and investigate operational incidents, process breaches, and control weaknesses, ensuring timely remediation and escalation where required.
  • Drive a strong culture of risk awareness, accountability, and control discipline within the team.
  • Governance, Compliance and Audit Management
  • Ensure compliance with internal policies, regulatory requirements, and audit standards governing credit administration & controls and lending operations.
  • Serve as the key liaison for Internal Audit, External Audit, Compliance, Risk Management, Assurance Management and regulatory examinations relating to the department.
  • Manage the timely closure of audit findings, management actions, and regulatory issues.
  • Conduct periodic reviews of processes, controls, and operating procedures to ensure continued effectiveness and compliance.
  • Operational Excellence and Transformation
  • Lead continuous improvement initiatives to enhance operational efficiency, productivity, service quality, and risk management.
  • Review existing processing workflows and procedures to identify opportunities for automation, digitalization, standardization, and process simplification.
  • Drive implementation of operational transformation programs and new technologies in partnership with Group and local stakeholders.
  • Support the Bank's strategic priorities through active participation in business, regulatory, and technology-related projects.
  • Champion a culture of innovation and continuous improvement across the department.
  • Stakeholder and Relationship Management
  • Establish and maintain effective working relationships with key stakeholders across Wholesale Banking, Personal Financial Services, Global Markets, Risk Management, Compliance, Finance, Legal, and other support functions.
  • Collaborate closely with Group teams to ensure alignment with Group standards, initiatives, and operational requirements.
  • Partner with business units to improve client service delivery while maintaining robust risk and control standards.
  • Provide timely operational support, guidance, and subject matter expertise to internal stakeholders.
  • Management Reporting and Performance Oversight
  • Monitor and report key operational, risk, service quality, and productivity metrics to senior management.
  • Analyze operational trends and management information to identify risks, opportunities, and improvement actions.
  • Ensure departmental performance objectives are achieved in line with agreed service standards and business goals.
  • Prepare and present periodic management updates, operational reviews, and governance reporting.
  • Perform other tasks as assigned by Management

Quyền lợi

Đào tạo

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