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← United Overseas Bank (Vietnam) Limited (UOB)

Incident & Problem Engineering Manager

United Overseas Bank (Vietnam) Limited (UOB) · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng / Phó phòng
Ngành nghề
Kỹ thuật / Cơ khí
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Lead and manage end-to-end incident management<ins> for key business applications, ensuring <ins>timely detection, effective coordination, and rapid resolution<ins> to minimize business impact.
  • Ensure application stability and availability through proactive monitoring, incident tracking, and continuous improvement of support processes.
  • Act as a central point of coordination during incidents, ensuring clear communication with stakeholders, technical teams, and vendors throughout the incident lifecycle.
  • Collaborate with development teams and vendors to drive <ins>permanent fixes, system enhancements, and prevent recurring incidents.
  • Deliver daily application support, including system monitoring, troubleshooting, and incident resolution.
  • Analyze system issues by understanding application logic, data flow, and business rules, and validate findings with development teams.
  • Coordinate with internal teams (Infrastructure, Development, Security) and external vendors to ensure timely resolution and clear communication.
  • Support problem management by performing root cause analysis (RCA) for recurring or high-severity incidents.
  • Maintain high-quality technical documentation, including:
  • System flow diagrams
  • Troubleshooting guides
  • Application inventories
  • Deployment procedures
  • SOPs
  • Participate in application enhancements and new system development, including requirement clarification, design review, and UAT/testing support.
  • Perform backend investigations (SQL queries, log analysis, configuration validation) to support issue diagnosis.
  • Prepare regular reports covering incident summaries, trends, and recommendations for continuous improvement.
  • Provide after-hours / on-call support for major incidents when required.

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