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Customer & Category Demand Fulfillment Assistant Manager

Unilever Vietnam · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng / Phó phòng
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • The Customer Experience (CX) team serves as the Supply Chain ambassador to customers across demand capture, demand fulfillment, and supply chain solutions. The team’s purpose is to maximize product availability, optimize cost-to-serve, and deliver an excellent customer experience that supports profitable business growth.
  • This role acts as the Customer and Category Champion, leading demand capture, supply coordination, and service excellence through close collaboration with customers and cross-functional teams. It also leverages data products and advanced analytics to enable insight-driven decisions and build a more responsive, analytics-led value chain that improves availability, service performance, and…
  • Pillar 1: Demand Insight:
  • Gather UFS activity data (from CCBT, UAM, DSR, and other sources) and identify internal and external factors that influence demand sensing, including promotions, customer activities, competitor actions, and market trends.
  • Collaborate with customers on joint forecasting to capture demand insights, committed volumes, and commercial assumptions such as investments and promotional plans for demand sensing adjustments.
  • Incorporate MT NSO plans and DT liquidation or substitution plans into forecast adjustments.
  • Analyze weekly sales patterns and engage customers to understand market and customer factors that affect demand.
  • Pillar 2: Demand Sensing
  • Generate and validate demand sensing outputs to ensure accuracy and business relevance.
  • Identify key insights and demand drivers that impact forecast quality.
  • Continuously update demand sensing features and assumptions to improve model performance.
  • Align demand sensing outcomes with customers and commercial teams (CCD/KA) through fact-based discussion and negotiation.
  • Track demand sensing performance (FA/FB) and identify actions to improve forecast accuracy.
  • Pillar 3: Demand & Supply Reconciliation
  • Analyze forecast versus demand sensing and review end-to-end stock positions to support customer fulfillment.
  • Work with commercial teams (CSP/KA) to align on demand adjustments based on supply realities and customer priorities.
  • Manage customer stock cover in line with the latest agreed demand plan.
  • Partner with MSO and Supply Planning to improve supply responsiveness through production and DRP adjustments.
  • Negotiate substitution solutions with customers, manage expectations proactively, and support stock reallocation across customers based on business needs and customer characteristics.
  • Pillar 4: Service Level Analysis
  • Analyze service level performance by customer and category through daily and weekly deep dives to identify root causes.
  • Recommend and coordinate improvement actions with stakeholders to strengthen service level performance.
  • Pillar 5: Supply Chain Solutions, Automation & Delivery Excellence
  • Define and implement supply chain operating solutions by integrating analytics and automation to improve process efficiency and customer value.
  • Build and scale digital capabilities, including data pipelines, dashboards, and automation tools, to improve visibility, productivity, and decision-making speed.
  • Lead end-to-end project delivery and manage internal and external stakeholders to ensure on-time, in-full execution and cross-functional alignment.

Quyền lợi

Cổ phần / ESOP

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