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← TPF Group

Client Account & Operations Manager (Merchandise)

TPF Group · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng / Phó phòng
Ngành nghề
Kế toán / Kiểm toán / Thuế
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Support the overall management and day-to-day operations of the Sales Support team as the second-in-charge.
  • Foster a high-performance, collaborative, and accountable team culture through ongoing coaching, mentoring, and performance feedback.
  • Oversee team workload allocation, resource planning, and capacity management to ensure operational efficiency and business continuity.
  • Develop team capabilities and support succession planning initiatives.
  • Analyze existing workflows to identify operational gaps, inefficiencies, and opportunities for improvement.
  • Implement process enhancement initiatives to improve productivity, accuracy, and service quality.
  • Establish and maintain standardized operating procedures and ensure adherence to best practices.
  • Collaborate with senior stakeholders to align operational strategies with overall business objectives.
  • Contribute to system enhancement and digital transformation initiatives.
  • Oversee the end-to-end order lifecycle: pre-sale, quotation, order processing, production, and delivery.
  • Ensure all orders are processed accurately, timely, and aligned with client expectations and service standards.
  • Monitor work-in-progress (WIP), inventory, sales programs, and system data integrity.
  • Coordinate closely with cross-functional teams including Warehouse, Production, Studio, IT, Finance, and Ecommerce teams to ensure seamless operations.
  • Act as the escalation point for clients and Account Managers in Australia.
  • Ensure consistent delivery of high-quality client service across all touchpoints.
  • Build and maintain strong working relationships with both internal and external stakeholders.
  • Proactively identify operational risks, resolve issues, and recommend solutions to enhance client satisfaction and business performance.
  • Act as the key coordination point across departments to ensure smooth execution.
  • Align internal teams with client priorities, timelines, and business requirements.
  • Support strategic projects and business expansion initiatives when required

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