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← Tadidi JSC

Product Manager Product Owner

Tadidi JSC · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng / Phó phòng
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Quận Tân Bình, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Own and prioritize the backlog for your product area (CM, PMS, or Payments), balancing hotelier needs, partner/channel requirements, and technical constraints.
  • Write clear PRDs, user stories, and acceptance criteria, particularly for integration-heavy work where third-party API behavior (OTAs, payment processors) defines what's possible.
  • Coordinate delivery across the product and engineering teams: tracking progress against the roadmap, surfacing risks early, and removing blockers to keep releases on schedule. (PM owns priorities and scope; engineering owns estimates and technical execution.)
  • Drive alignment within the product team on your area: facilitating planning, keeping stakeholders in sync, and ensuring everyone is working from a single, current source of truth.
  • Manage the full lifecycle of OTA and channel integrations (e.g., Booking.com, Expedia, Agoda) and payment gateway connections, working closely with partner technical contacts.
  • Run agile ceremonies with engineering and triage bugs, sync issues, and partner-reported defects, which are frequent in distribution and payments.
  • Conduct customer research with hoteliers and property managers; synthesize operational pain points (overbookings, rate parity, reconciliation, settlement) into product requirements.
  • Define and track success metrics: channel connection health, booking sync reliability, payment authorization/settlement rates, PMS adoption, using analytics and direct data queries.
  • Leverage AI tools throughout the product workflow — for research synthesis, PRD drafting, competitive analysis, data querying, prototyping, and accelerating routine product work.
  • Coordinate cross-functional launches across support, onboarding, and regional sales teams, accounting for a geographically distributed, often non-technical customer base.
  • Your Skills and Experience
  • At least 2–3 years of product management experience.
  • Demonstrated ownership of at least one feature or integration from definition through launch.
  • Fluent English (written and spoken) is mandatory. You will work daily with international partners, OTA technical contacts, and a global customer base; precise communication is non-negotiable.
  • Proven, hands-on proficiency with AI tools (e.g., ChatGPT, Claude, Gemini, or equivalents) applied to real product work: research, writing, analysis, and prototyping. This is a hard requirement, not a nice-to-have.
  • Comfort with data: defining metrics, basic analysis, and reading API logs/responses. SQL is a plus.
  • Working knowledge of agile/scrum and tools such as Jira or Linear.
  • Customer-centric mindset with evidence of conducting or contributing to user research.

Yêu cầu

  • Experience in hospitality technology, travel tech, OTA distribution, or payments.
  • Familiarity with hotel distribution concepts: ARI (Availability, Rates, Inventory), rate plans, channel mapping, two-way sync, OTA messaging/booking APIs.
  • Exposure to payment flows: tokenization, authorization, capture, refunds, settlement, chargebacks, and PCI considerations.
  • Experience integrating AI into product features themselves (not just personal workflow) e.g., AI-assisted support, automation, or recommendations.
  • Bachelor's degree in a technical, business, or hospitality field or equivalent practical experience.
  • Why You'll Love Working Here

Quyền lợi

Chế độ thưởngLaptop / Thiết bị

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