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← Sumitomo Mitsui Banking Corporation (SMBC)

IT Helpdesk & Onsite Support Engineer (12 Month Contractor)

Sumitomo Mitsui Banking Corporation (SMBC) · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Kỹ thuật / Cơ khí
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • End User Support (Primary Responsibility)
  • Provide onsite IT support for HCM Branch users.
  • Serve as the first point of contact for IT-related inquiries and incidents.
  • Support users on Windows operating systems, Microsoft Office applications, collaboration tools, printing services, and standard banking applications.
  • Assist expatriate staff and local users with routine IT requests in both Vietnamese and English.
  • Support meeting room equipment, video conferencing facilities, and office IT devices.
  • Incident Coordination and Service Desk Support
  • Log, track, and follow up service requests and incidents.
  • Perform first-level troubleshooting and issue isolation.
  • Coordinate with offshore support teams (EUS Ops, DCS Ops, RNOC) and vendors for issue resolution.
  • Escalate incidents appropriately and follow through until closure.
  • Communicate incident status and resolution progress to users.
  • Local IT Operations Support
  • Support user onboarding, offboarding, and workstation preparation.
  • Assist with user account administration based on approved procedures.
  • Support IT asset inventory, tracking, and equipment management.
  • Perform routine operational checks and coordinate hardware replacement activities.
  • Provide onsite assistance for branch IT activities and operational maintenance tasks.
  • Project and Implementation Support
  • Provide local support for technology rollouts and infrastructure projects.
  • Coordinate with regional teams and vendors during implementation activities.
  • Assist with user communication, testing coordination, and deployment support.
  • Support office relocation, workstation moves, and branch improvement projects.
  • Vendor Coordination
  • Coordinate onsite activities with local vendors.
  • Escort vendors and support scheduled maintenance activities when required.
  • Verify completion of onsite work and report outcomes to the responsible IT teams.
  • Documentation and Compliance
  • Maintain support records and operational documentation.
  • Follow SMBC security policies, IT standards, and operational procedures.
  • Support compliance, audit, and asset verification activities when required.

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