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← Standard Chartered Bank

Client Service Manager - Priority

Standard Chartered Bank · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng / Phó phòng
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Assist in marketing new products and services to active and non-active customers and seeking referrals from client base through day to day dealing with customers in and outside the bank.
  • Take part in the process for management of customer relationship improvement by giving customer’s feedback to managers and related relationship managers to work out service approach.
  • Carry out accurate and fast investigations to ensure the objectives are met for both service and operations in accordance with service standards.
  • Complete CDD related documents for ETB client.
  • To reconcile sundry/suspense accounts in accordance with the system policy.
  • Other administration tasks assigned from line Manager, Branch Director, Branch Manager, Head of Branch Operations & General Manager Priority, Deposits & Distribution Priority Branch Operation.
  • Process all daily branch transactions for all customer segments accurately.
  • Positively and substantially perform delegated responsibilities to ensure high quality service, maintain partnerships with customers and facilitate well defined and error free processing for all products and services.
  • Perform service quality functions to assist managers in improving working efficiency and quality via records and reports.
  • Handle customer’s enquiries about Bank’s product & services at counters/phone/ email
  • Handle cash pick up delivery to customer (s) and other bank(s)
  • Ensure the CIT service as well as card delivery service delivered smoothly to customer and zero complaint from both internal & external parties.
  • Assist & backup another team member to count bulk cash.
  • Assist & backup Universal Banker_ in charged main cash to arrange bulk cash in and out vault and ensure the security at bulk cash room and vault area adhered.
  • Coordinating with other departments: CMO, Liabilities Operations, Liabilities Servicing and Transacting, CDD… to handle general mass market customers’ related issues.
  • Report and response customer’s transaction/ profile to reconciliation team.
  • Perform service quality functions in improving working efficiency and quality via daily activities as card / bank statement delivery to customer (s)
  • Back up each other on lunch/leave/ML/training.
  • Participate in Business Continuity Plan testing whenever required.
  • Fully understand and strictly comply with Group policies, work procedures and local regulatory requirements
  • Process various transactions over the counter (cheque book issuance, TD/ TSD/ FD deal setup, inhouse fund transfer, epos scanning…etc.)
  • Process and hand over all instructions taken from customers over the counter to the relevant units.
  • Assist in attending to customers (over the counter) in their queries and complaints.
  • Assist in investigating customers’ (over the counter) issues & complaints.
  • Assist in revenue generation through active tag on and refer potential customer to sales.
  • Ensure all entries, records, and reports in storage space.
  • Assist in branch administrative duties and other ad-hoc & miscellaneous activities as assigned by the line Manager.
  • File all entries, records, and reports in storage space.
  • Assist in investigating processing errors.
  • Custodian to keys and combination settings including but not limited to Treasury Cash Vault /ATMs/ CDMs/ Main door/valuable stationery (card/PIN/Cheque…) (if applicable) in accordance with the relevant policies and procedures.
  • Above the standards, the Bank may assign other duties from time to time subjected to operational requirements.

Quyền lợi

Đào tạo

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