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← Sonkim Land Corporation

Senior Customer Services Executive | Chuyên Viên Dịch Vụ Khách Hàng

Sonkim Land Corporation · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Chăm sóc khách hàng
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • General Scope
  • Drafting relevant documents and records to carry out after sales procedures; Includes documents: Deposit agreement, Sales/transfer contract, Payment notice/customer debt status, Notice/Official dispatch exchanged between the Investor and customer, completion documents Improve procedures for granting/transferring Certificates of land use rights and home ownership rights to customers....
  • Payment Tracking & Debt Collection: Monitor customer payment schedules as stipulated in the agreement. Issue payment notices, follow up on outstanding debts, and coordinate with the accounting department to verify cash flow.
  • Receiving and be the clue to reply all of customer’s requests/complaints that were sent to Customer Service department via phone, letter, email.
  • Perform inspection and handover of apartments to customers.
  • Directly work with customers to advise and support customers to sign documents, agreements and coordinate with relevant parties to carry out procedures arising during the after sales process.
  • Negotiating with customers in solving customer’s requests/complaints on the basis of maintaining and developing relationship with customer.
  • Performing, analyzing, assessing result of survey to get customer’s opinions about company’s services and products.
  • Proposing solving method, transferring customer’s requests/ complaints to the related department/ divisions to solve in order to ensure deadline that company committed with customers and meet with customer’s expectation.
  • Other tasks assigned by direct manager.
  • Working Conditions
  • Working Time: 8:00am - 6:00pm, Mon - Fri
  • Working overtime is available in accordance with the working demand or request from the Manager
  • Working equipment: one laptop/ desktop, 01 telephone with a specific extention line, and 01 email account

Quyền lợi

Laptop / Thiết bị

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