← SHINHAN VIETNAM FINANCE COMPANY LIMITED
Digital Product Owner
SHINHAN VIETNAM FINANCE COMPANY LIMITED · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Tổng quan
- The Supervisor of Digital Innovation Team takes active leader role to carry out action plans
- digitalization projects to execute company’s UNTACT strategy in delivering and innovating
- customer relationship, dedication, and satisfaction across customer journey.
- Project management:
- Actively join digital projects and implement digitalization initiatives in all business aspects
- to support customer experience improvements delivered with proper technologies and
- processes, include but not limited to set-up project timeline, understand and analyze
- business requirement properly, follow-up tasks, do User-Acceptance-Test, etc. in respect
- of objectives well delivery on-time
- Be owner of digital assets including customer mobile application and website
- onboarding / offboarding processes; and Customer Communications Dashboard
- Support Team Head to identify room for improvement, design online customers journeys
- including UI/UX, based on products & processes development, for digitalization projects
- implementation, in strict consideration of online nature matching and proper customer
- experience
- Customer Experience:
- Continuously review customer journey and interactions across the company through the
- customer eyes and put in place several building blocks of a comprehensive improvement
- in customer experience
- Be owner of improvement journey and performance monitoring for all digital projects
- online platforms, digital processes which have been developed and/or owned, in
- collaboration with stakeholders across the Company
- Support Team Head to review all correspondence and/or customer communications to
- ensure standard Customer Experience level in the total view
- Other assigned tasks by Department Head, Division Head
- Other assignment including administration tasks required by Division Head, Department
- Head
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