← Samsung Vina Electronics (savina-s)
Customer Experience Manager
Samsung Vina Electronics (savina-s) · Hồ Chí Minh
Ứng tuyển tại trang chính thức ↗
Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng / Phó phòng
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Tổng quan
- Contact Center Operations Overall Key Performances Index (KPI) management:
- Monitor overall Contact Center operations performance thru pre-defined system and index.
- Analyze KPIs and conduct comprehensive report to CS management.
- Customer experience management: Analyze all the processes that customers experience and participate in providing suitable customer services accordingly.
- Quality management: Communicate with customers for customer quality control and carry out activities to secure quality competitiveness of our company and customers
- Customer support management: Perform activities for customer support by developing contents for customers to find solutions for problems through online.
- Lead digital transformation initiatives, including AI, chatbot, IVR, CRM, and omnichannel customer support and reduce service costs
- Market research management: Analyze to apply customer feedback and measurement of customers' purchase tendency to new product development and marketing.
- Execution to sales support through Customer Retention Program
- VOC management: Response and manage customer claims
- Leads small teams of professionals with limited control over budget spending or HR management such as recruiting or dismissal and supervises mentoring and coaching for team members
- Typically implements short-term action plans rather than developing policy, process or strategy
- Enhances or Improves methods or procedures and provides coaching to team members to ensure successful outcome
- Has expertise in most or all job areas within a job family
- Acts independently to determine methods and procedures on new or special assignments
Tóm tắt thông tin từ tin tuyển dụng chính thức. Xem bản gốc ↗
Quan tâm đến vị trí này?
Bạn sẽ được chuyển đến trang ứng tuyển chính thức của nhà tuyển dụng.
Ứng tuyển tại trang chính thức ↗
Đây là doanh nghiệp của bạn?
Nhận quản lý trang, yêu cầu chỉnh sửa hoặc gỡ bỏ
→