Technical Support Assistant Manager

Samsung Vina Electronics (savina-s) · Hồ Chí Minh

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Trưởng / Phó phòng

Ngành nghề

Ngành nghề khác

Mức lương

Thương lượng

Địa điểm

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

Act as a second line technical support in case the local country technical team cannot solve a (structural) issue for air conditioning products or control systems
Lead pre-sales technical support including design verification, technical documentation preparation, load calculations, airflow analysis, system sizing, and system design using design tools
Ensure designs comply with safety, environmental, and technical regulations (local and international)
Review shop drawings and lead site surveys; propose optimized HVAC solutions and prepare technical input for key business opportunities
Oversee technical quality standards through continuous monitoring of design compliance; organize regular technical review meetings with regional sales and engineering teams
Provide technical training to our local teams and/or local trainers, “train the trainer”
Develop and execute comprehensive technical training programs covering HVAC fundamentals, load calculations, duct/piping design, CAD/Revit, controls, and energy standards
Align training initiatives with sales objectives and new product launches; mentor and develop regional technical teams
Collect, standardize, and localize technical materials ensuring accuracy for regional catalogues and documentation
Collect ‘Voice Of Customer’ product and service improvements for air conditioners & controls systems and share with our Product Management department

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