← RAWLPLUG VIETNAM COMPANY LIMITED
Customer Service Staff/ Nhân viên CSKH
RAWLPLUG VIETNAM COMPANY LIMITED ·
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Chăm sóc khách hàng
Mức lương
10tr - 16tr
Địa điểm
Bình Dương, Huyện Bàu Bàng
Tổng quan
- Work location: Bau Bang Industrial Park, Binh Duong. Company shuttle bus provided from AEON Mall Thuan An to the factory.
- Sales Administration
- Prepare quotations and monitor quotation status.
- Prepare Sales Contracts, Payment Requests, Sales Orders (SAP), and other commercial documents based on information provided by the Sales team under company regulation & SOP.
- Maintain complete customer files and sales documentation.
- Print, organize, submit documents for approval/signature, and distribute finalized documents to customers.
- Track documents return status and ensure proper filing.
- Monitor the customer outstanding balances and payment status.
- Order Processing & Delivery Coordination
- Coordinate order processing from Sales Order creation until customer delivery, and solve customer complain if any.
- Work closely with SCM, Production and Finance to ensure timely execution.
- Monitor Delivery Notes, invoices, and all supporting documents.
- Resolve documentation issues and coordinate with relevant departments when discrepancies occur.
- Inventory & Product Availability
- Monitor inventory levels through SAP.
- Provide Sales Team with stock availability information when requested.
- Assist in branch inventory audits when required.
- Customer Administration
- Register new customer accounts with Finance.
- Maintain customer master data.
- Coordinate customer sample requests, including document preparation, approval process, delivery arrangement, and confirmation of receipt.
- Import & Supply Coordination
- Track purchase orders from Internal Supply.
- Monitor shipment status, ETA, customs documents, and delivery schedules.
- Coordinate with SCM to ensure products arrive on time.
- Other tasks assigned by Manager.
Yêu cầu
- Degree in business administration.
- Minimum 2 years of experience in Sales Administration, Sales Support, Customer Service.
- Experience using ERP systems (SAP is preferred).
- Good command of Microsoft Excel and Microsoft Office.
- Strong organizational and documentation skills.
- Ability to coordinate multiple tasks simultaneously.
- Good communication and interpersonal skills.
- Detail-oriented with strong follow-up ability.
- English communication is preferred.
- Kinh nghiệm: 2 Năm
Quyền lợi
Xe đưa đónCổ phần / ESOP
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