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← Profectus Vietnam Co. Ltd.

IT Support Engineer

Profectus Vietnam Co. Ltd. · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Kỹ thuật / Cơ khí
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Service desk & End-user support
  • Act as first-line contact for end-user support and technology queries, primarily through the Jira Service Desk, while also assisting staff in person, by phone and by email - triaging, resolving or escalating as appropriate.
  • Manage and maintain an effective Jira Service Desk, ensuring tickets are logged, prioritised and resolved within agreed timeframes.
  • Diagnose faults across hardware, software, network, user access and component configuration. Determine root cause and advise staff on appropriate action.
  • Provide end-user support for Microsoft 365 applications including configuration, licensing, mailbox and file-sharing issues, and guidance on effective use.
  • Prioritise rapid resolution of technical disruptions to minimize downtime.
  • Document problems and resolutions to build a reusable knowledge base.
  • Gather user feedback regularly and feed insights into service-improvement plans.
  • Endpoint administration
  • Support and administer Windows 365 environments.
  • Deploy and manage enterprise applications through Microsoft Intune.
  • Install, configure and upgrade desktop hardware and peripherals (network cards, printers, mice, etc.).
  • Perform and document assigned daily operational health checks for supported systems.
  • Identity & Access
  • Administer Active Directory and Microsoft Entra ID - user and computer accounts, security and distribution groups.
  • Support user provisioning, deprovisioning, privileged access, access reviews and identity-management initiatives.
  • Apply RBAC principles when assigning permissions, ensuring access is granted on a least-privilege basis and aligned to defined roles.
  • Manage and support the office physical access control system, including biometric or fingerprint enrolment and the granting and revoking of premises access.
  • Asset & Procurement management
  • Oversee asset provisioning, deployment, collection, lifecycle management and inventory control.
  • Maintain accurate hardware, software and licensing records (including site, server and Microsoft 365 licensing).
  • Manage IT procurement and vendor relationships.
  • Security & Compliance
  • Support approved operating-system, application and endpoint patching and vulnerability-remediation activities, working with the broader IT team, MSP and SOC.
  • Maintain adherence to ISO 27001 standards and preserve confidentiality of information processed, stored or accessed on the network.
  • Manage and support the day-to-day operation of internal camera systems, including availability monitoring and coordinating maintenance.
  • Collaboration & Continuous improvement
  • Liaise with external MSPs and the SOC to ensure SLAs and security standards are maintained, and with building management on planned outages, new installations and facilities work affecting IT services.
  • Work with internal networks, systems and application teams to ensure connectivity and compatibility between systems.
  • Conduct technical research on system upgrades to assess feasibility, cost, time and compatibility.
  • Stay current with technology, security practices and emerging IT support trends, including the use of AI to improve service delivery and operational efficiency.

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