Site IT Support (SIS) Analyst IV

PPG Vietnam · Bắc Ninh

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

CNTT - Phần mềm

Mức lương

Thương lượng

Địa điểm

Bắc Ninh, Bắc Ninh, Bắc Ninh

Tổng quan

Entry level position - Small Site(s) within country – day to day ticket resolution and fleet management according to standard KPI's. Typically supplements Site IT analyst at a larger site and requires constant supervision.
Onsite Technology Support provides in-person assistance to employee end users including:
Responds to telephone calls, emails, and personnel requests for technical support.
Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network.
Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems.
Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems.
Performs pro-active monitoring of PPG’s computer systems through appropriate tools.
Documents, tracks, and monitors problems to ensure timely resolutions.

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