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DTS Business Partner - IT Project Manager ERP, CRM

Pizza Hut Vietnam (Pizza Vietnam Ltd.) · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng / Phó phòng
Ngành nghề
CNTT - Phần mềm
Mức lương
Thương lượng
Địa điểm
Quận Bình Thạnh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Business partnership and demand management: Build trusted relationships with Vietnam business leaders and functional teams; understand business plans, pain points, and opportunities; translate needs into clear requirements, business cases, priorities, and a practical technology roadmap.
  • Project and product delivery: Coordinate end-to-end delivery of local and regional technology initiatives, including scope, schedule, budget, resources, dependencies, risks, quality, testing, deployment, and post-implementation review.
  • Restaurant and enterprise technology enablement: Support technology used across restaurant operations and corporate functions, such as POS, kiosk, online ordering, delivery integrations, payment, CRM, ERP, HR systems, reporting, workplace technology, and infrastructure.
  • Requirements and solution coordination: Facilitate workshops, document current and future processes, define functional and non-functional requirements, assess solution options with technical teams, and ensure agreed solutions are scalable, supportable, and fit for purpose.
  • Stakeholder communication and governance: Provide concise and timely updates to local management and regional DTS, maintain decision and action logs, manage expectations, and escalate material risks, issues, or trade-offs with clear recommendations.
  • Vendor and commercial management: Coordinate suppliers and implementation partners, monitor contractual deliverables, milestones, service levels, costs, and quality, and support procurement, quotation review, budgeting, and invoice validation.
  • Service performance and issue escalation: Act as the business-facing escalation point for significant technology issues; coordinate relevant support teams and vendors, track root-cause actions, and drive sustainable improvement rather than repeated workarounds.
  • Change, adoption, and operational readiness: Plan stakeholder communication, training, user acceptance testing, cutover, contingency arrangements, hypercare, and handover to operations; monitor adoption and benefits after launch.
  • Risk, security, and compliance: Ensure initiatives follow group architecture, cybersecurity, data privacy, access control, change management, and audit requirements; identify gaps and coordinate remediation with accountable teams.
  • Planning and continuous improvement: Maintain the Vietnam DTS demand and project portfolio, track agreed KPIs and benefits, identify process or cost optimisation opportunities, share market insights, and contribute to regional standards and reusable solutions
  • Your Skills and Experience
  • Education:
  • Bachelor’s degree in Information Technology, Information Systems, Computer Science, Engineering, Business Administration, or a related discipline.
  • Relevant professional certification in project management, IT service management, business analysis, or change management is an advantage.
  • Experience:
  • At least 5 years of relevant experience in IT business partnering, business analysis, digital transformation, technology project delivery, or IT service management, including experience coordinating cross-functional stakeholders.
  • Demonstrated success delivering technology projects from requirements through go-live and post-launch support, with practical control of schedule, budget, risks, dependencies, and vendors.
  • Experience supporting retail, restaurant/F&B, or other multi-site consumer operations is strongly preferred.
  • Practical exposure to business-critical platforms such as POS, digital ordering, payments, CRM, ERP, HR systems, BI/reporting, integrations, or store infrastructure is an advantage.
  • Experience working in a regional, multinational, or matrix organisation and coordinating remote technical teams is preferred.
  • Experience managing external vendors, service performance, commercial deliverables, and senior stakeholder expectations.
  • Knowledge / Skills:
  • Strong business acumen with the ability to connect operational priorities to practical technology outcomes and measurable value.
  • Strong analytical, process-mapping, requirements-gathering, problem-solving, and prioritisation skills.
  • Sound project, vendor, risk, change, and stakeholder management capabilities, with disciplined follow-through and attention to detail.
  • Working knowledge of IT service management, cybersecurity, data privacy, access control, and technology governance principles.
  • Ability to influence without direct authority, work independently, manage competing priorities, and collaborate effectively across local and regional teams.
  • Excellent written and verbal communication, presentation, facilitation, and negotiation skills.
  • English proficiency is mandatory for business communication with regional stakeholders and vendors. Fluency in Vietnamese is required for effective local engagement. The ability to communicate in Mandarin is an advantage.
  • Why You'll Love Working Here

Quyền lợi

Chế độ thưởngChăm sóc sức khỏeĐào tạo

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