← Pizza 4P's
[HCM] Global IT Support Engineer
Pizza 4P's · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Kỹ thuật / Cơ khí
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Tổng quan
- End-User Support:
- Serve as a primary point of contact for IT support requests via phone, email, or ticketing system for both office and store staff
- Provide first-line and second-line technical support for hardware, software, network, and system issues across multiple international locations
- Assist users with password resets, account lockouts, and access requests
- Provide remote and on-site technical assistance, including occasional travel to international restaurant locations for major deployments or critical issues
- Hardware & Software Management:
- Install, configure, and maintain computer hardware (desktops, laptops, monitors, printers) and peripherals
- Install, configure, and update operating systems (e.g., Windows, potentially macOS) and standard office software
- Set up, configure, and deploy hardware (computers, tablets, POS terminals, printers, networking equipment) for new and existing restaurant locations
- Perform basic hardware repairs and coordinate with vendors for warranty service or more complex repairs
- Maintain an inventory of IT assets and manage the lifecycle of hardware and software
- Network Support:
- Perform basic network troubleshooting for connectivity issues (LAN, Wi-Fi, Internet access) in office and store environments
- Assist with the setup and basic configuration of network equipment (routers, switches, access points) under supervision
- Monitor network performance and report recurring issues
- Application Support:
- Monitor, maintain, and troubleshoot restaurant POS systems, kitchen display systems, online ordering platforms, and other restaurant-specific technologies
- Provide technical support for core business applications, including inventory software, communication platforms, etc.
- Assist with user training on basic application functions
- Escalate complex application issues to senior staff or application vendors
- Store/Restaurant Support:
- Travel to store/restaurant locations as needed to provide on-site technical support
- Troubleshoot specific store technology, including POS terminals, payment devices, kitchen management systems (KMS), and local network setups
- Administer servers, laptop and desktop computers, monitors, printers, routers, switches, firewalls, phones, company mobile phones, smartphones, software deployment, CCTV, POS systems
- Assist with new store openings or technology rollouts
- Documentation & Procedures:
- Document support activities, solutions, and troubleshooting steps in the helpdesk system
- Create and maintain documentation for IT systems, troubleshooting guides, and user manuals
- Contribute to the creation and maintenance of IT knowledge base articles and user guides
- Adhere to company IT policies and procedures
- Implement and maintain standardized IT operating procedures across global locations, ensuring consistency in technology deployment and support
Quyền lợi
Đào tạoLaptop / Thiết bị
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