Counter - Customer Services Coordinator

OOCL (VIETNAM) CO., LTD · Hải Phòng

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Chăm sóc khách hàng

Mức lương

Thương lượng

Địa điểm

Hải Phòng, Hải Phòng, Hải Phòng

Tổng quan

Checking cargo release status (document, payment & special requirements) to proceed system updated before cargo release (OBL and D/O release)
Issuing & releasing Original Bill of Lading (OBL) to customer
Issuing Delivery Order (both electronic D/O/EDI & email D/O)
Checking information of tax invoicee (payer on tax invoice) to issue tax invoice & upload on BKAV & confirm customer
Following up unbilled & uncollected charges, local surcharges, D&D, etc. updated & informed by DOC team before and after cargo release
Following up outstanding reports (debit & credit amount, unbilled amounts) updated by Accounting Departments (FINCON) to make sure outstanding can be cleared within timeframe
Cooperating tightly with Operation Department/Equipment Team to have empty units nominated to proper depots as well as collecting incuring amounts after empty equipment is received with request/remark from equipment team.
Working with vendors, partners & internal teams to settle customer’s claims/requirements in some exceptional cases.
Providing professional counter service to customer via email, telephone & counter transactions.

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