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Customer Service Coordinator (International Supply Chain Management)

OOCL Logistics (Vietnam) Company Limited · Hải Phòng
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Chăm sóc khách hàng
Mức lương
Thương lượng
Địa điểm
Hải Phòng, Hải Phòng, Hải Phòng

Tổng quan

  • Pre-shipment:
  • Coordinate with vendor and customer in receiving bookings via email (manual booking) or vendor podium system (e-booking)
  • Check PO details in ICS and acknowledge shipping order (SO) in ICS within 24hours
  • Prepare loading plan (both CY and CFS) as per Standard operation procedure (SOP) and update shipping plan in ICS systems - sending Pre-advice to consignee and get their approval.
  • Place booking with consignee's nominated carrier (Ocean/Air) as per consignee allocation/MQC, manage the volume % shared between carriers as per consignee's instructions /allocation. Update carrier booking (CBK) in system timely for CBK status visibility.
  • Release bookings to vendors as per approved shipping plan
  • Receive shipping instruction from vendors and submit shipping instruction to carrier, prepare FCR/ Bill of lading
  • Solve any arising issues related to shipments. Daily reports on space and equipment status to customer if requested.
  • Post-shipment:
  • Receive and check documents submitted by vendors through email/system before sending to consignee or uploading in system.
  • Send Post advice to customer after cargo on board, follow up with carrier and keep customers updated if any changes on the sailing schedule/ETD/ETA.
  • Co-ordinate with vendor and carrier to get BL (Original, SWB, surrendered BL)
  • Co-ordinate with AR-AP team to clear vendors' outstanding invoices > 14days and escalate to customers if needed.
  • Record and manage performance of vendors and carrier; update reports as requested by customers and supervisors.
  • Handle daily correspondence (emails/phone calls) from shippers and consignees, solve arising problems after shipment on board, escalate issues to consignee when needed.
  • Handle other tasks assigned by team leader or Manager.

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