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Reverse Logistics Manager

ONPOINT COMPANY LIMITED · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng / Phó phòng
Ngành nghề
Logistics / Kho vận
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Reserve Logistics Management
  • Act as the main POC for resolving disputes related to FDCR orders caused by platform or last-mile delivery issues.
  • Manage the end-to-end process of FD/CR returns, ensuring operational efficiency and compliance.
  • Collaborate with 3PL partners and internal stakeholders (Warehouse, Finance, Commercial, and Customer Service) to streamline reverse logistics operations.
  • Monitor KPIs such as return rates, dispute resolution success, and recovery values.
  • Identify and mitigate process gaps leading to stock write-offs and financial losses for Onpoint
  • Lead initiatives on damage assessment, reprocessing, and restocking of returned items.
  • Oversee the dispute management process with platforms and 3PL partners to ensure fair compensation.
  • Prepare monthly performance reports and recommend strategic improvements.
  • Team management
  • Lead and manage a team of 04 FTEs, providing guidance, training, and performance evaluations.
  • Allocate tasks and responsibilities to team members to ensure efficient workflow and achievement of KPIs.
  • Foster a collaborative and high-performance team culture.
  • Inventory Management & Compliance
  • Implement and maintain tracking systems to minimize stock risk exposure and ensure compliance with inventory policies.
  • Conduct regular compliance audits to ensure 3PL warehouses adhere to SOPs for inventory handling.
  • Train warehouse teams on inventory compliance, risk management, and audit standards.
  • Work with Finance teams to complete monthly claim reconciliations and provide clear explanations for discrepancies.
  • Risk Control & Process Improvement
  • Develop and implement SOPs for inventory handling and dispute resolution to ensure best practices are followed.
  • Identify and mitigate risks related to inventory management and dispute processes.
  • Analyze KPIs to identify areas for improvement and implement corrective actions.
  • Collaborate with cross-functional teams to optimize inventory utilization and reduce losses

Quyền lợi

Đào tạoCổ phần / ESOP

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