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Nhân Viên Lễ Tân - Oakwood Residence Saigon

Oakwood Residence Saigon · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Hành chính / Văn phòng
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Welcome and greet guests warmly and professionally, addressing them by name whenever possible.
  • Handle guests check-in and check-out procedures accurately, efficiently, and courteously.
  • Issue room keys in accordance with established security procedures and policies.
  • Coordinate with Housekeeping, Engineering, Security, and other departments to ensure guests’ needs are met promptly.
  • Follow company procedures and customer service standards.
  • Report guest feedback, complaints, and unusual incidents to management in a timely manner.
  • Process cash transactions, billing, and daily financial reconciliations accurately.
  • Safeguard the security, privacy, and confidentiality of resident information.
  • Respond promptly and professionally to all guest concerns, inquiries, and complaints.
  • Maintain cleanliness, organization, and professionalism in all work-related areas during and between tasks.
  • Work flexible shifts as required by operational needs.
  • Ensure smooth shift transitions by properly endorsing and following up on pending tasks and important information.
  • Develop and maintain strong knowledge of the Ascott Star Rewards program to effectively assist and engage guests.
  • Perform other duties and functions as may be assigned by the Front Office Manager and Duty Manager or Front Office Supervisor from time to time.
  • Participate in any Front Office initiatives and projects.
  • Bachelor’s degree in Hospitality Management or related field.
  • Minimum 1–2 years of experience in Front Office or hotel operations.
  • Previous experience in a hotel front office or similar customer service role
  • Good command of English is required; Additional language is an asset
  • Exceptional interpersonal skills including communicating, listening, and coaching
  • Ability to remain calm and courteous in demanding situations
  • Able to work weekends and public holidays as required.
  • Capacity to read situations, understand environments and respond accordingly
  • Someone who is a good team player, honest, details oriented, neat and tidy
  • Kinh nghiệm: null Năm

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