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HN Senior/Middle Production Support Engineer

NAB Innovation Centre Vietnam · Hà Nội
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Kỹ thuật / Cơ khí
Mức lương
Thương lượng
Địa điểm
Quận Ba Đình, Hà Nội, Hà Nội

Tổng quan

  • Incident & Production Support
  • Respond to stakeholder queries on transactions, incidents, customer impact, and application behaviour
  • Investigate production issues using logs, metrics, and transaction tracing
  • Lead or support incident response through triage, escalation, and root cause analysis (RCA)
  • Participate in a rotating 24×7 support roster and planned overnight change windows when required
  • Monitoring & Observability
  • Build, maintain, and improve dashboards, alerts, and queries in logging and monitoring platforms
  • Proactively monitor platform health, incidents, and service availability
  • Strengthen runbooks and operational signals to reduce mean time to detect and resolve (MTTD / MTTR)
  • Stakeholder & Change Management
  • Collaborate with stakeholders and delivery teams to raise and manage change records
  • Coordinate and support implementation of production changes and deployments
  • Create and maintain implementation run sheets and operational documentation
  • Deployment & Environment Support
  • Support planned changes with a focus on minimal downtime and operational impact
  • Support release validation and post-deployment monitoring
  • Certificate & Access Management
  • Coordinate certificate renewals with vendors and internal certificate management teams
  • Process and action identity/access requests (e.g. myID) and related operational tasks
  • Your Skills and Experience
  • Technical
  • Proven experience in Production Support, Application Support, or Technical Operations
  • Ability to read and troubleshoot applications across Java backends and React frontends
  • Hands-on experience with log analysis, dashboarding, and alerting (e.g. ELK/OpenSearch, Splunk, CloudWatch, or equivalent)
  • Familiarity with transaction monitoring and distributed tracing concepts
  • Experience with incident and change management processes (e.g. ServiceNow or equivalent ITSM tooling)
  • Ability to troubleshoot issues in high-availability production environments
  • Scripting experience for operational tasks (e.g. Bash, Python, or similar)
  • Ways of Working
  • Experience coordinating with vendors and multiple business stakeholders
  • Strong written and verbal communication; able to explain technical issues to non-technical audiences
  • Willingness to work flexible hours for on-call roster duties and planned overnight support when required
  • Nice to Have
  • Familiarity with cloud platforms and containerised workloads (e.g. AWS, Kubernetes)
  • Experience supporting payment or transaction banking systems
  • Experience contributing to post-incident reviews and continuous operational improvement
  • Why You'll Love Working Here

Quyền lợi

  • 20-day annual leave and 7-day sick leave, etc.
  • Exciting career and development opportunities
  • Large scale products with modern technologies in banking domain
  • Clear roadmap for career advancement in both technical and leadership pathways
  • Well-structured learning and development programs (technical and soft skills)
  • Sponsored certificates in both IT and banking/finance
  • Premium account on Udemy
  • English learning with native teachers
  • Opportunity for traveling & training in Australia
  • Professional and engaging working environment
  • Hybrid working model and good work-life balance
  • Well-equipped & modern Agile office with fully stocked pantry
  • Special programs to improve your physical and mental health
  • Annual company trip and events
  • A solid talented team behind you – great people who love what they do
  • If this excites you, let's have a chat over a cup of coffee!
Chế độ thưởngChăm sóc sức khỏeĐào tạoCổ phần / ESOP

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