Quality Control Supervisor

Mirae Asset Finance Company (Viet Nam) Ltd. · Hồ Chí Minh

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Quản lý / Giám sát

Ngành nghề

Sản xuất

Mức lương

Thương lượng

Địa điểm

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

Supervise the daily work of the sales Quality Control team, ensuring timelines and quality standards are met.
Assign tasks and monitor the productivity of each team member.
Support the handling of complex cases that require reassessment or exceed the authority of sales Quality Control staff.
Ensure that evaluations and inspections comply with established quality procedures and standards.
Conduct cross-checks and verify QC results to ensure accuracy and objectivity.
Track common and critical errors and propose corrective actions.
Provide guidance on operations and update sales Quality Control staff on new procedures and standards.
Train new personnel and support the development of the Quality Control team’s capabilities.
Periodically evaluate the performance and professional attitude of Quality Control staff.
Consolidate and analyze quality control data on a daily, weekly, and monthly basis.
Prepare reports on errors, violations, and propose process improvements.
Compile statistics on error rates by team, product, or service.
Perform other tasks as assigned by direct management.
Support related departments with information within the scope of the Quality Control team, with the approval of the Head of Litigation Dept.

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