← Mercatus
Application Support Level 2 .Net, Angular
Mercatus · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Quận Bình Thạnh, Hồ Chí Minh, Hồ Chí Minh
Tổng quan
- Provide support for projects released on production, ensuring their uninterrupted and smooth operation during 24/7. Work 40 hours/week (have 2 flexible days off a week).
- Handle Level 1 support tickets during 24/7, including diagnosing, troubleshooting, and resolving issues within agreed service level agreements (SLAs).
- Monitor the performance and functionality of the product/system running, ensuring any anomalies or issues are addressed promptly during 24/7. Includes:• Data ETL pipelines
- Background jobs/services
- APM, Logging
- etc
- Troubleshoot and resolve technical issues within the scope of Level 2 support expertise, providing comprehensive solutions to clients and stakeholders during 24/7.
- Collaborate closely with the Level 3 support team to escalate complex technical issues that require further analysis and investigation.
- Maintain thorough documentation of support activities, including issue resolution processes, for future reference and knowledge sharing.
- Communicate effectively with clients, stakeholders, and cross-functional teams to provide timely updates on issue resolution and product performance, especially during 24/7.
- Proactively identify opportunities for process improvement and contribute to the enhancement of support services and system performance during 24/7.
- Your Skills and Experience
- Proven experience in providing application support at Level 2 in an IT software development environment.
- Strong understanding of software development lifecycle and methodologies.
- Proficiency in troubleshooting and resolving technical issues related to software applications and systems.
- Knowledge of the technology stack (e.g. .NET Core, Ionic, NodeJS, Angular) to support issue analysis.
- Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
- Strong analytical and problem-solving abilities with attention to detail.
- Ability to work under pressure and manage multiple priorities within tight deadlines.
- Experience in documenting support activities and processes for future reference.
- Knowledge of ITIL framework and best practices in IT service management is a plus
- Good English communication skills
- Why You'll Love Working Here
Quyền lợi
Laptop / Thiết bị
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