Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Tổng quan
- Work out overall demand forecast
- Booking with nominated carriers and verify booking confirmation. Share the booking confirmation to customers and trucking agents
- Pricing spot-buy if required.
- Coordinate with internal customer’s parties, carrier and broker to pick up and deliver container to customer on time.
- Issue commercial invoice from SAP for customs declaration
- In charged of solving issues related to carrier (container pick-up, vessel delay, shortage space,..)
- Track & Trace milestones
- Manage D&D, Routing Guide Compliance
- Work out long-term solutions for continuous improvement of export projects & export processes
- Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.
- Query Resolution with shippers/Customers/Key Account Managers/other stakeholders, timely resolution and response to customers.
- Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
- Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
- Responsible for cross sell/up sell, customer retention.
- Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
- Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
- Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
- Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.
- Record and report the performance that help provide suitable recommendations on: Service delivery wins + Service failures.
- Comply to specific customer SOP and monitor respective KPIs.
- Reporting, execute reports or other tasks assigned by Team Leader/Manager.
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