Customs Operation Manager

Maersk Vietnam Ltd. · Bình Dương

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Trưởng / Phó phòng

Ngành nghề

Ngành nghề khác

Mức lương

Thương lượng

Địa điểm

Bình Dương, Bình Dương, Bình Dương

Tổng quan

Be responsible for managing a team size of 7+ members.
Coordinate with Customers, Maersk Trucking team and Customs Officers for stuffing plan and/or to arrange services on schedule, for timely collection and dispatch of shipments.
Proactively attend all inquiries from Customers, well communicate with related parties in case of exceptions.
Be the first escalation point to solve or coach the team members to solve the daily operation problems.
Drive compliance and safety in daily operations.
Set up SOP/ IOPs, processes in line with customer’s requirements and internal processes.
Set up regular meetings with internal parties and with external parties to review performance and improve operation processes.
Supported customer service and the sales and products team in customer query resolution and exception handling.
Engage team members, ensure they work in a collaborative manner & make an effort to improve team performance.
Conduct regular training and coaching to team members.
Conduct objectives setting and staff performance management
Be a role model for striving for continuous improvement and a customer-centric mindset.
Be aware of market intelligence and analyse what they are means to our operations.
Carry out ad-hoc tasks assigned by Management
Work closely with other teams for knowledge sharing, monitor KPIs’, improve reporting within the organization and move towards standardization of process.
Always exercise “constant care” and be committed to the Maersk qualities concept.

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
Position Summary
The Customs Operation Manager holds a central position assisting the Inland Operation Manager in ensuring efficient and cost-effective physical delivery operations, for which effective communication and coordination with all external and internal stakeholders are critical. This position is accountable for driving intermodal performance & commercial orientation/awareness as well as assisting the…
Working location: VSIP2A, no shuttle bus service (location pin: https://maps.app.goo.gl/pnWzcwiEPAdBLy4B9).

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