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Tuyển Dụng
← MAERSK GSC

Customer Services and Operation Specialist

MAERSK GSC · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Chăm sóc khách hàng
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Primary point of contact for stakeholders for daily operations activities.
  • Execute, manage and monitor the end-to-end shipment process from booking to documentation on behalf of customer supply chain operation department.
  • Orchestrator the overall flow of an end-to-end shipment.
  • Provide value creation to the customers through effective business solutions by having good business knowledge, process understanding and customer-centric approach.
  • Maintain effective communication with clients, carriers, suppliers, and internal stakeholders to ensure smooth logistics operations and timely resolution of issues.
  • Monitor and record/report performances that help provide suitable recommendations on: Service delivery wins and/or Service failures, providing insights and recommendations for enhancing operational efficiency.
  • Responsible for cross sell/up sell, customer retention.
  • Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
  • Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
  • Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
  • Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.
  • Work with the Key Client Managers / Commercial team to establish and strengthen customer relationship.
  • Comply with specific customer SOP and monitor respective Key Performance Indicator/s.
  • Execute reports or other tasks assigned by Team Leader/Manager.

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