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Technical Service Engineer - Industrial Printer (HCM - Long An)

Konica Minolta Business SOLUTIONS VN · Tây Ninh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Kỹ thuật / Cơ khí
Mức lương
Thương lượng
Địa điểm
Tây Ninh, Tây Ninh, Tây Ninh

Tổng quan

  • Routine Maintenance & Diagnostics: Perform scheduled maintenance, technical diagnostics, and necessary break/fix repairs on assigned printing equipment, strictly following defined procedures.
  • Installation & Removal: Execute equipment installations and removals under the standardized guidelines and safety protocols.
  • Production Monitoring: Conduct daily monitoring of printing production parameters to ensure consistent color accuracy and operational stability, reporting findings as per standard protocols.
  • Parts & Inventory Management: Manage personal parts inventory, assist with ordering consumables, and meticulously track service costs, all in compliance with company procedures.
  • Service Documentation: Accurately complete and submit all required service documentation, including detailed daily work data, into the C4C system according to established timelines.
  • Customer Training: Deliver structured training to end-users on equipment operation and care, whether remotely or on-site, using approved training materials and methods.
  • Issue Resolution & Escalation: Address customer technical issues efficiently, escalate complex problems to the appropriate internal teams following defined escalation paths.
  • Customer Satisfaction: Proactively ensure high levels of customer satisfaction through professional conduct and adherence to service excellence standards during every interaction.
  • Skill Development
  • Continuous Learning: Actively utilize e-learning and training resources; collaborate to share knowledge and best practices across the team.
  • Field Expertise: Apply technical skills effectively in direct customer environments, with distributors, and for end-users.
  • Specialized Focus: Develop advanced proficiency in Color Management, Production Printing, and Industrial Printing.
  • Other duties as assigned by the direct superior.

Quyền lợi

Đào tạo

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