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Customer Services Executive

Knauf Vietnam · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Chăm sóc khách hàng
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Sales and Logistics Administration
  • To ensure the effective and smooth operation of sales administration and logistical data updates on a daily basis
  • Ensure the effective and smooth operation of sales administration, including the ordering process, resolving order queries, and managing delivery status queries
  • Provide sales teams with information on order status, stock situation, back-order filling, and late payments
  • Handle daily tasks such as preparing mill certificates for projects, printing and sending sales orders for customer signatures, and collecting and classifying delivery orders from warehouses for the finance department
  • Update all information related to dispatching results, imported ship schedules, and truck/container details, and work closely with logistics to ensure on-time, correct deliveries
  • Customer Service & Policy Support
  • To support the development and communication of customer service standards and policies to the team and customers on a daily basis
  • Ensure that customer service activities are well-rated by customers and monitored by the management team, linked to individual KPIs set by the customer service supervisor
  • General Operations & Coordination
  • To provide proactive coordination and support for various departments, including safety, sales, warehouse, and finance
  • Closely and proactively coordinate with the safety team in monitoring, reminding, and recording all unsafety working cases and proposing daily action plans
  • Prepare CO and CQ documents
  • Provide support to the line manager in solving delivery-related problems and other assigned duties
  • Others tasks assigned by manager
  • This position is based at our manufacturing in Hiep Phuoc Industrial Park, Ho Chi Minh City.

Quyền lợi

Xe đưa đónCổ phần / ESOP

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