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← Kingspan Viet Nam

Customer Service Officer

Kingspan Viet Nam · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Chăm sóc khách hàng
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Customer care
  • Responsible for delivering world class customer service to our customer base.
  • Inputting Customers order requirements onto computer system in time to meet particular production and delivery schedules.
  • Key Account Management approach to various aspects of very busy Customer Service Department including imports.
  • (Process and co-ordinate overseas orders, cross checking import documents for customs clearance and delivery)
  • Deal directly with customers by telephone, electronically.
  • Respond promptly to customer enquiries and requests.
  • Handle customer complaints in conjunction with Quality department
  • Conversion of client order details to internal production information requirements.
  • Detail entry with production scheduling sector
  • Liaise with “Customer Technical Services” for product knowledge and application upgrade for correct order interpretation and customer advice.
  • Educate customer to product lead times.
  • Participate in continuous improvement programs and any training necessary to the position.
  • Liaising with Roofing/Cladding contractors, Architects, building contractors, prestige customers when necessary.
  • Complete management of customer accounts
  • Communicate and coordinate with internal departments to ensure on time delivery in full.
  • Documentation handling
  • Responsible for dealing with import and export process/ documentation. (liaise with freight forwarder regarding documents and customs declaration, check HS code, contract, invoice, packing list, L/C, related documents, including documents for C/O application, quality inspection of goods if any......)
  • Process and co-ordinate overseas orders, cross checking import documents for customs clearance and delivery
  • Keep contact with customer/supplier/forwarder to solve trouble happen.
  • Follow up payment status and shipping schedule with internal party.
  • Collect/ monitor and check all contracts and import – liaising with freight forwarder for export documents/ receipts related to all matters of Customs Report.
  • Make sure truthful, accurate and timely reporting of data.
  • Knowledgeable in ISO documentation preferrable but not necessary, training provided.

Quyền lợi

Đào tạo

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