Teamlead (BPO - IT Background - English Fluent)

ITECHWX COMPANY LIMITED · Hồ Chí Minh

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

CNTT - Phần mềm

Mức lương

Thương lượng

Địa điểm

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

Participate in Business Review meetings, present operation results, collect feedbacks and address concerns.
Use tools and strategy to monitor the performance of a team. Analyze non-satisfied cases, find root cause, work out action plan and monitor execution. Serves as the first line of management escalation.
Tracks resolution speed and removes roadblocks (e.g., skill gaps, unclear process) preventing issues from being resolved.
Analyzes the business impact and collaborate with different stakeholders to ensure right resources are engaged proactively.
Drive customer satisfaction when using Microsoft products, and share customer success stories that have positive impact to customers’ business.
Analyze team readiness strategy proactively, ensure the team has the correct readiness plan on both tech non-tech parts (such as compliance, service skill, etc.).
Ensure team members follow Microsoft & Itechwx compliance and security policy.
Identifies potential risks and implement optimized process to mitigate the risks.
Maintain positive relationship with all team members, drive positive team morale.
Be professionalism as a Itechwx ambassador, build and protect Itechwx’s people and

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