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← ITECHWX COMPANY LIMITED

IT Lead (English Fluency)

ITECHWX COMPANY LIMITED · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
CNTT - Phần mềm
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • IT Operations & Governance
  • Oversee end-to-end IT operations across all office locations
  • Establish clear IT governance, roles, responsibilities, and escalation mechanisms
  • Ensure timely incident reporting, coordination, and resolution for major IT issues
  • Provide regular IT status, risk, and improvement reports to management
  • Infrastructure & Service Management
  • Manage corporate network (LAN/WAN/VPN), servers, cloud resources, endpoints, and collaboration tools
  • Ensure office and production environments meet business SLA requirements
  • Own IT asset lifecycle management (procurement, deployment, inventory, retirement)
  • Manage external vendors and service providers
  • Information Security & Compliance
  • Implement and maintain IT security and compliance controls required for business lines
  • Support internal audits, customer reviews, and compliance assessments
  • Define and enforce IT security policies, incident response plans, and awareness programs
  • Ensure proper access control, identity management, and data protection
  • AI Enablement & Innovation
  • Identify and implement AI solutions to enhance IT operations and productivity
  • Drive adoption of AI tools to optimize internal workflows and service delivery
  • Collaborate with stakeholders to integrate AI into support and business processes
  • Team Leadership & Development
  • Lead and manage IT teams across multiple offices
  • Set clear performance objectives and accountability mechanisms
  • Improve execution, professionalism, and internal service credibility of the IT function
  • Build standardized processes to reduce dependency on individuals
  • Cross-functional & International Communication
  • Work closely with business, compliance & security, operations teams and other functional teams
  • Communicate effectively in English with oversea leadership team
  • Translate and report technical issues into structured, business-oriented updates for non-technical stakeholders

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