Junior Network Engineer (Telecom Industry)

IPTP Networks ·

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Kỹ thuật / Cơ khí

Mức lương

9tr - 15tr

Địa điểm

Đà Nẵng, Quận Hải Châu

Tổng quan

IPTP global network monitoring
Server assembling /termination /troubleshooting
Network equipment support and configuration
Remote hands assistance
Hardware inventory management, documentation handling
Assist in managing local office infrastructure in Vietnam
Ensure proper tracking and following up of all cases until their resolution
Fulfill duties/tasks assigned on ERP and RT system in a timely manner
Manage requests from internal and external clients and resolve it on company system
Understand customer issues and develop necessary actions across different teams to ensure optimal levels of customer satisfaction; escalate it to required departments if needed
Handle request cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner
Conduct root-cause analysis for technical issues in coordination with other technical teams
Maintain accurate customer documents and prepare reports for all issues and resolutions
Develop insights from multiple data sources and advocate for actions that benefit both the customer and business outcomes
Good practical knowledge of Networking (CCNA level)
Basic knowledge, experience Linux / Windows .
Problem solving abilities, attention to details.
Good English communication.
Ability to work independently / cooperate with the team.
Ability to work under pressure / multitask.
Freshers are welcome
Able to work night shifts

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