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[SSC] Operation Online Staff

Pharmacity · Ho Chi Minh, Hồ Chí Minh
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Ngành nghề khác
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Địa điểm
Ho Chi Minh, Hồ Chí Minh

Tổng quan

  • To process online orders accurately and on time — from approval through to packing — so that customers receive their orders within the committed service level.
  • To support pharmacies during the shift so that orders are not delayed, and to share observations from daily work with the direct supervisor for process improvement.
  • Order approval & processing
  • Check and process online orders from all channels: website, app, marketplace, partner platforms, Telesales orders, and Customer Orders placed by pharmacy staff on behalf of customers.
  • Check product availability at the store or warehouse and approve the order on the system for delivery to the customer.
  • Assign the order to a suitable pharmacy and create internal transfer (TF) requests when the assigned pharmacy is short of stock.
  • Follow up on orders through the day to ensure they are packed and delivered within the committed time.
  • Store support during the shift
  • Receive and handle support requests (tickets) from pharmacies within the shift, following the standard handling time.
  • Handle common cases: out-of-stock items, orders that cannot be scanned or packed, cancellations on partner platforms, and drivers not arriving to collect.
  • Record the reason and the way each case was handled in the ticket system before closing it.
  • Coordination
  • Work closely with the Logistics team and shipping partners to re-book trips when a driver cancels or a delivery fails.
  • Work with Telesales and Customer Service on order changes, cancellations, and delivery information corrections.
  • General
  • Report to the Supervisor and Manager any abnormality noticed during daily work — for example repeated tickets pointing to a system fault, or orders showing an unusual pattern — so that support can be arranged.
  • Handle orders in line with Company processes and pharmaceutical regulations, including orders containing prescription items placed through the approved channels (Customer Orders and DET orders), which are processed according to the standard procedure.
  • Comply with the Company’s processes, procedures, regulations and standards, and protect customer information.
  • Align individual KPIs with the direct line manager and work towards the agreed targets.
  • Shift-based working time, 1 day OFF per week. Other duties assigned by the Supervisor or Manager.
  • Ca 1: 07:00 – 15:30 Pm
  • Ca 2: 13:30 – 22:00 Pm

Yêu cầu

  • College degree or above.
  • At least 01 year of working experience at Sales/ Customer Service/ E-commerce Operations/ Logistics position. Fresh graduates with strong attention to detail may be considered.
  • Good command of MS Office (Word, Excel) and business software; able to work on ERP / OMS and ticketing systems (training provided).
  • Good at using computer and business software.
  • Careful and accurate with details and data.
  • High sense of responsibility, good communication and team-work skills.
  • Willing to work under high pressure and handle several tasks at the same time.
  • Willing to work on a flexible shift schedule to meet work requirements.
  • Shift-based working time within 07:00–22:00, including weekends and public holidays by roster. Willing to support during the peak season (November–December).

Quyền lợi

Đào tạoCổ phần / ESOP

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