Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Marketing / PR
Phòng ban
Marketing
Mức lương
Thương lượng
Địa điểm
Head Office, Hồ Chí Minh
Tổng quan
- Customer Interaction:
- Receive and process customer inquiries, requests, and complaints via Facebook, Email, Zalo, Hotline, Instagram, TikTok, etc.
- Resolve customer complaints and issues efficiently and professionally, offering appropriate solutions and alternatives.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the outcome.
- Communication and Coordination:
- Maintain and effective communication with customers.
- Liaise with other departments within the company, to resolve customer issues and fulfill requests.
- Data Management and Reporting:
- Summarize customer interactions and details of inquiries, complaints, and resolutions in the customer service database accurately and completely.
- Gather customer feedback and insights to identify areas for improvement in products, services, and customer service processes.
- Continuous Improvement:
- Stay up-to-date on merchandise, company policies, and industry trends to enhance customer service.
- Identify process inefficiencies and propose solutions to improve customer service quality and efficiency.
- Perform other tasks as assigned by Line Manager
Yêu cầu
- Education and Knowledge:
- A bachelor's degree in a related field is required.
- Retail and customer service experience preferred.
- Experience:
- 1-3 years of experience as a Customer Service or similar role.
- Skills and Abilities:
- Technical skills related to the use of the product or service
- Collaboration Skills
- Time management
- Communication Skills
- Problem-Solving Skills
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