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Partnership Program Coordinator (Cobrand)

Central Retail Việt Nam · Văn phòng SSC (Trụ sở chính) - Thành phố Hồ Chí Minh, Hồ Chí Minh
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Văn phòng SSC (Trụ sở chính) - Thành phố Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Meeting Coordination & Action Item Management
  • Scheduling & Logistics: Own the end-to-end scheduling process for all cross-functional meetings related to the cobrand card program, including preparing meeting agendas, sending calendar invitations, and distributing pre-read materials to stakeholders.
  • Minutes & Follow-up: Take structured meeting minutes and distribute action-item summaries to Legal, IT, Marketing, and Operations within 24 hours of each meeting.
  • Program Documentation & Implementation Tracking
  • Daily Tracker Updates: Maintain and update the program implementation tracker on a daily basis - including Gantt chart, milestone checklist, risk register, and % completion per workstream.
  • Proactive Risk Flagging: Identify delays or blockers and proactively flag them to the Partnership Program Manager with supporting documentation.
  • BAU Operations Monitoring
  • Periodic Reporting: Pull daily/weekly transaction and loyalty point reconciliation reports from relevant systems, compile and format results into standard templates, and identify discrepancies.
  • Discrepancy Handling: Escalate unresolved discrepancy items to the Manager with supporting documentation.
  • KPI Tracking & Campaign Support
  • KPI Data Management: Collect KPI data from internal teams and the bank partner on a scheduled basis; maintain the KPI tracking dashboard and prepare periodic performance summary reports (weekly/monthly) for the Manager's review.
  • Campaign Support: Support campaign activation scheduling and post-campaign data collection.
  • Written Communication & Document Management
  • Drafting & Translation: Handle routine written communication with the bank partner and vendors as directed by the Manager; draft professional correspondence and translate/summarize documents between Vietnamese and English.
  • Document Management: Maintain an organized record of all program documents, contracts, and correspondence.
  • Other assigned projects
  • Other growth initiatives: including bank/payment partners, Omni growth projects.
  • Detail-Oriented: Highly organized, able to manage multiple parallel tasks with clear prioritization.
  • Proactive: Demonstrates proactive follow-up habits and is comfortable working across internal departments without direct authority.
  • Ownership: Takes full accountability for the quality and timeliness of assigned tasks.

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