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Customer Service Manager (Manufacturing, English and Chinese) working in Bac Ninh
Headhunter HRchannels Group · Bắc Ninh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng / Phó phòng
Ngành nghề
Chăm sóc khách hàng
Mức lương
Từ 50tr
Địa điểm
Bắc Ninh, Bắc Ninh, Bắc Ninh
Tổng quan
- Customer Relationship & NPI: Lead early involvement in the NPI stage to ensure customer requirements are integrated into operational workflows.
- Demand & Fulfillment: Monitor customer demand trends to ensure accurate forecasting and timely order fulfillment.
- Inventory & Planning: Oversee outsource material planning, scheduling, and overall inventory management to optimize stock levels.
- Financial Oversight: Manage supplier billing processes and ensure timely customer Accounts Receivable (AR) collection.
- Operational Excellence: Ensure daily activities run smoothly by monitoring performance with a hands-on approach.
- Risk & Issue Resolution: Proactively identify irregularities, resolve customer complaints, and implement robust preventive action plans.
- Market Intelligence: Collect and analyze market data to provide actionable insights for business growth.
- Collaboration: Act as a key liaison for cross-functional coordination, facilitating discussions to align team goals with organizational objectives.
- Communication: Clearly articulate goals to team members and provide regular, high-level progress reports to senior leadership.
- Male/Female, 33-40 years old
- Bachelor’s degree in Business Management, International Trade, Supply Chain Management, or a related field.
- 3+ years in an operational or customer service-focused position., 5+ years in a management/leadership role.
- Hands-on Leadership: A strong 'on-the-ground' mentality with a focus on daily operational monitoring.
- Problem Solving: Proven ability to identify, analyze, and resolve operational irregularities and prevent their recurrence.
- Communication: Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
- Language: Good at Chinese. English proficiency equivalent to TOEIC 780 or higher
Quyền lợi
Cổ phần / ESOP
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