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[AEON LONG BIÊN] Trưởng nhóm Thu ngân (G2)

AEON Việt Nam · Hà Nội
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng nhóm
Ngành nghề
Kinh doanh / Bán hàng
Mức lương
Thương lượng
Địa điểm
Số 27, đường Cổ Linh, Phường Long Biên, , Thành phố Hà Nội, Hà Nội

Tổng quan

  • Customer services
  • Access and work with other staff to assist in resolving issues from client, staff and the public.
  • Input/retrieve client account information data on system.
  • Verify and research data on registration status, balance point and purchase history.
  • Serve as key contact for cashiers needing assistance with account or client problems.
  • Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
  • Cashiering activities
  • Be aware of current sales promotions and conduct daily brief with Cashier team.
  • Change cash and distribute to cashier counters.
  • Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and adequate for daily operation.
  • Ensure cash registers & credit card terminals are in good conditions.
  • Ensure the hangers, hard tags and left over items timely collected by Line Department staff.
  • Remove unnecessary goods at inactive cashier counter.
  • Ensure signage must be in proper condition display at cashier counters.
  • Check all cashier counters to avoid long queue especially in peak hours or weekend.
  • Random spot check at cashier counter to avoid any fraud.
  • Be responsible for investigating any unbalance situation and report to superiors.
  • Make day and night shift handover.
  • Investigate and correct errors made at the cash registers in a timely manner; report errors to Chief Cashier.
  • Monitor and check procedures on house-keeping duties to ensure cleanliness and tidiness at Cashier Counter.
  • Manpower Management
  • Plan and prepare duty roster, shift plan and assign subordinates on duty.
  • Ensure sufficient manpower during business in ad-hoc situations.
  • Ensure Key Staff and General Staff’s attendance and attire.
  • Be responsible for Key Staff and General Staff’s performance.
  • Identify and reduce unnecessary tasks to increase staff productivity.
  • Regularly train and motivate subordinates in daily works.
  • Identify potential staff for succession planning purposes.
  • Build and promote team work spirit.
  • Rules and Regulations
  • Follow all working procedures, the company’s policies, rules and regulations.
  • Check, monitor, remind and guide Key Staff and General staff to follow the rules and regulations.
  • Closing floor in charge.
  • Support other departments as necessary.
  • Other tasks or responsibilities as assigned by direct Division Leader, Line Manager and Store Manager.

Yêu cầu

  • University/College
  • At least 3 years experience, including 1 year experience as Chief Cashier or 2 years experience as Group Leader - Cashier in Supermarket/Shopping center
  • Fluency in Vietnamese and English languages communication
  • Computer literacy: Word, Excel, Power Point
  • Strong counting and calculation skills are required
  • Customer service skills: Customer service minded
  • Team work skill: Actively promote team work
  • Leadership: Acting leadership by example
  • Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations
  • Good planning and time management skills

Quyền lợi

Chế độ thưởngDu lịchPhụ cấp ăn trưa

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