← GS25

Customer Service Senior Executive

GS25 · Head Office, Hồ Chí Minh

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Marketing / PR

Phòng ban

Marketing

Mức lương

Thương lượng

Địa điểm

Head Office, Hồ Chí Minh

Tổng quan

Customer Service is a key point of contact for customers, responsible for ensuring their satisfaction and building lasting relationships with the company. This role involves addressing inquiries, resolving complaints, and providing information about products and services through various channels
Customer Interaction:
Receive and process customer inquiries, requests, and complaints via Facebook, Email, Zalo, Hotline, Instagram, TikTok, etc.
Resolve customer complaints and issues efficiently and professionally, offering appropriate solutions and alternatives.
Follow up with customers to ensure their issues are resolved and they are satisfied with the outcome.
Communication and Coordination:
Maintain and effective communication with customers.
Liaise with other departments within the company, to resolve customer issues and fulfill requests.
Data Management and Reporting:
Summarize customer interactions and details of inquiries, complaints, and resolutions in the customer service database accurately and completely.
Gather customer feedback and insights to identify areas for improvement in products, services, and customer service processes.
Continuous Improvement:
Stay up-to-date on merchandise, company policies, and industry trends to enhance customer service.
Identify process inefficiencies and propose solutions to improve customer service quality and efficiency.
Others
Perform other tasks as assigned by Line Manager

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