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← GON TECH

Senior Business Analyst ERP/CRM/SQL

GON TECH · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Ngành nghề khác
Mức lương
Từ 25tr
Địa điểm
Quận Bình Thạnh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Requirements Ownership: Independently gather, analyze, and document business requirements from stakeholders (Sales/Finance/Warehouse/CS); facilitate workshops and drive decision-making sessions.
  • Process Analysis & Modeling: Lead As-Is/To-Be analysis for assigned modules; produce detailed workflows (BPMN, swimlane), gap analysis, and improvement recommendations.
  • Documentation: Own BA artifacts including BRD, FRD, user stories with acceptance criteria, functional mockups, and solution design documents.
  • ERP Implementation: Configure and validate accounting flows (GL/AP/AR) end-to-end; coordinate with Accounting and Finance teams on chart of accounts, period-close, and reconciliation logic.
  • CRM Ownership: Design and document full CRM flows (lead → opportunity → quote → order → invoice); align with Sales and Marketing on pipeline KPIs.
  • UAT Leadership: Define UAT strategy, write test cases, lead UAT cycles with business users, triage defects, and sign off on release readiness.
  • Integration: Work with technical teams on integration design (e-invoice, bank, payment gateway, third-party APIs); review integration specs and validate data flows.
  • Data & Migration: Lead data mapping, cleansing strategy, validation rules, and reconciliation for migration projects; write SQL queries for data checks.
  • Training & Enablement: Build user guides, SOPs, and training materials; deliver training sessions to end-users and super-users.
  • Mentoring (Preferred): Support and guide Junior BAs on documentation standards and analysis techniques.
  • Your Skills and Experience

Yêu cầu

  • Bachelor's degree in Business, Finance, Accounting, IT, or related fields.
  • 3,5+ years of hands-on experience in Business Analysis with at least one full-cycle ERP implementation project delivered.
  • Solid understanding and practical experience with O2C, P2P, R2R end-to-end processes.
  • Strong accounting fundamentals (GL/AP/AR), with the ability to map business transactions to accounting entries independently.
  • CRM experience — hands-on with at least one platform (Salesforce, HubSpot, Zoho, Odoo CRM, MS Dynamics, or equivalent).
  • SQL hands-on: Able to write SELECT/JOIN queries independently for data validation, reconciliation, and reporting checks.
  • Proficient with Agile/Scrum delivery — comfortable with sprint planning, backlog refinement, and writing user stories with clear acceptance criteria.
  • Good English reading, writing, and meeting communication.
  • Strong analytical thinking, stakeholder management, and attention to detail.
  • Proficient with Jira, Confluence, Figma, Draw.io / Lucidchart.
  • Understanding of VAS concepts (Financial Statement / TT99…)
  • Nice-to-Have
  • Exposure to multiple ERP platforms (SAP, Oracle, Odoo, MS Dynamics, Bravo, MISA, FAST).
  • Understanding of IFRS concepts is a plus.
  • Experience with e-invoice integration (Viettel, MobiFone, VNPT, M-Invoice) and bank connectors in Vietnam.
  • Exposure to inventory/warehouse modules or manufacturing flows.
  • Experience working in IT outsourcing or product company environments.
  • Tools & Work Environment
  • Jira, Confluence, Draw.io / Lucidchart, Figma
  • Google Workspace / MS 365
  • Collaboration: Slack / MS Teams
  • Database access: MySQL / PostgreSQL / MS SQL
  • Why You'll Love Working Here

Quyền lợi

  • The Job
  • Position Objective
  • Act as a key bridge between Business (Finance/Sales/Operations) and Technical teams, owning end-to-end requirements for assigned modules.
  • Drive the implementation and digitization of core processes such as O2C, P2P, R2R, and CRM.
  • Independently translate business needs into clear, technically feasible specifications with minimal supervision.
  • Own end-to-end ERP/CRM modules on real client projects with measurable business impact.
  • Work directly with senior BAs, PMs, Tech Leads, and client stakeholders.
  • Clear path to Senior BA / BA Lead within a fast-growing IT services company.
  • Competitive salary + 13th-month salary + Tết bonus
  • Healthcare Insurance
  • MacBook provided
  • Team building, Happy Hours
  • Training & clear career path
Chế độ thưởngChăm sóc sức khỏeDu lịchĐào tạo

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