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Deputy Manager of OPCS Department

Global Data Service Joint Stock Company (Gds) · Hà Nội
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng / Phó phòng
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hà Nội, Hà Nội, Hà Nội

Tổng quan

  • The Deputy Manager of OPCS Department is responsible for leading and managing the overall operations of the OPCS Department, including the Operation (OP) Team and Customer Service (CS) Team.
  • This role ensures stable 24x7 Data Center operations, effective service monitoring, efficient service delivery, and high-quality customer support for the company’s infrastructure and related services.
  • Department Management
  • Lead and manage the daily operations of the OP Team and CS Team.
  • Assign tasks, supervise team performance, and ensure operational efficiency.
  • Provide guidance, coaching, and skill development for team members.
  • Develop and maintain operational procedures, workflows, and related documentation.
  • Coordinate with internal teams and stakeholders for operation and service support activities.
  • Manage escalation processes and ensure proper handling of operational and servicerelated issues.
  • 24 x 7 Data Center Operations
  • Manage and oversee 24x7 Data Center operational activities and shift operations.
  • Ensure monitoring of operational status for Data Center services and infrastructure.
  • Ensure initial incident response, basic troubleshooting, and service request processing within defined scope.
  • Coordinate escalation of complex issues to relevant teams for resolution.
  • Ensure stable operation and maintenance of internal operational systems such as in-house cable systems, Telephone systems, and other related systems.
  • Customer Service
  • Coordinate Customer Service operations, including escalated issue handling and further escalation to relevant teams when required.
  • Coordinate with technical teams to ensure service quality and customer satisfaction.
  • Oversee IT monitoring systems to ensure effective service monitoring, alerting, and incident detection.
  • Service Delivery
  • Coordinate technical activities related to service delivery to ensure timely and stable service deployment to customers.
  • Assign and coordinate team members to participate in service delivery projects and support implementation of assigned infrastructure/service components.
  • Monitor service deployment progress and support issue resolution where required.
  • Others
  • Prepare operational and service reports as required.
  • Perform other tasks as assigned by the DC Executive Deputy Director or DC Director. (such as: DCOP, etc ...)

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