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[Urgent] Patient Experience Officer - Chuyên Viên Trải Nghiệm Khách Hàng

FV Hospital ·
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Quận 7

Tổng quan

  • General purpose of the position:
  • Hospital navigators: strive to create positive, memorable, and enjoyable experiences for all patients.
  • Maintain the highest standards of professionalism and customer service at all times.
  • Responsible for delivering exceptional customer service, ensuring patient satisfaction, addressing inquiries, managing complaints, and coordinating with other departments to fulfill patient needs.
  • Ensure maximum satisfaction for both outpatients and inpatients during their stay at FV Hospital.
  • Visit all inpatients during their hospitalization to provide support and care.
  • Address and resolve patient inquiries and complaints efficiently.
  • Provide special attention to VIP patients, both outpatient (OPD) and inpatient (IPD).
  • For Outpatients:
  • Warmly greet and welcome patients upon their arrival, ensuring a positive first impression with a friendly demeanor.
  • Proactively engage with patients to provide information and support, addressing their inquiries and resolving any issues or complaints they may have.
  • For Inpatients:
  • Visit inpatients (excluding those in ICU and Day Ward), engaging in conversations with them and their families.
  • Establish and nurture relationships with patients throughout their stay at the hospital.
  • Special care for VIP patients:
  • VIP patients at OPD: Coordinate with VIP officer to assist VIP patients at OPD as needed.
  • VIP patients at IPD
  • Provide attentive care for VIP inpatients throughout their stay, maintaining communication until their discharge.
  • Handling patients’ complaints:
  • Conduct a thorough investigation of the case.
  • Prepare a factual report regarding the case.
  • Reach out to patients to address their complaints via phone calls, letters, or meetings.
  • Qualification:
  • University degree
  • Experience:
  • 1-2 years of experience in the customer service sector, preferably in the service industry, such as international hotels or airline companies, particularly within a multicultural environment.
  • Skills and knowledge:
  • Excellent communication and problem-solving abilities
  • Strong interpersonal and active listening skills
  • Ability to collaborate effectively within a team
  • Competent in performing under pressure
  • Foreign language(s):
  • Fluent in English and Vietnamese
  • Knowledge of additional languages is a plus
  • Kinh nghiệm: 1 Năm

Quyền lợi

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