← FLS Vietnam Company Limited
Customer Service Executive - Projects
FLS Vietnam Company Limited · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Chăm sóc khách hàng
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Tổng quan
- The role of Customer Service Projects is a developmental position within the country management where the responsible job holder will manage project operations, processes, and systems to achieve the strategic and operational plans by implementing the strategy and ensuring customer expectations requirements are consistently met and delivered. Oversee the process of import & export shipment…
- preparation, forwarding, follow-up with tracking and tracing to final destination and data quality requirement.
- Be the primary point of contact for the Customers and internal FLS offices
- Actively build strong relationships with customers and gain knowledge of their business needs
- Ensure smooth execution of the end-to-end process, by working closely with the customer, suppliers and internal stakeholders
- Lead the logistics operations to achieve the operations key performance metrics and the required service standards
- Select shipment routes, based on nature of goods shipped, transit times, or security needs.
- Provide shipment status notification to exporters, consignees, or insurers.
- Participate in selection and contracting airlines, steamship lines, agents, carriers, and other vendors.
- Negotiate rates for individual air and sea shipments (import/export).
- Ensure customer service effectiveness in maintaining communication with vendors, shippers, customers, carriers and overseas agents
- throughout the shipment process.
- Provide timely response to inquiries relating to job costing, shipment status, revisions, and invoices from agents, customersand
- carriers.
- Inform customers of shipping options, transit times, trans-shipments, or regulations affecting movement of cargo.
- Monitor and analyze jobs profitability, establish business controls, and provide solutions to minimize costs and increase revenue.
- Pro-active reporting and consultation with the internal and external Management
- Create new shipping details in Cargowise
- Issuing of invoices and follow up payments
- Ready for your next career opportunity? Apply directly through our company HRIS using the link below. We look forward to reviewing your application!
- https://flsgroup.bamboohr.com/careers/142?source=aWQ9Mjk%3D
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