← EXO Travel Vietnam
Knowledge Specialist (Learning & Development)
EXO Travel Vietnam · Hồ Chí Minh
Ứng tuyển tại trang chính thức ↗
Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Tổng quan
- Our Purpose is to expand horizons & create lasting positive impacts through travel.
- Our mission is to deliver consistently excellent services and amazing experiences.
- Establish and nurture an active group-wide community of internal Subject Matter Experts (SMEs), content authors, and learning champions to drive peer-to-peer knowledge sharing.
- Facilitate interactive community spaces, discussions, and internal recognition campaigns that highlight employee contributions and best practices.
- Host virtual community events, drop-in sessions, and interactive skill-shares to build connections across destinations.
- Write compelling Newsletters and posts on our Intranet to build excitement around EXO Culture and our tools (eg: highlighting new course releases, platform updates, tips, tricks, and best practices).
- Write, structure, and publish user-friendly Help Center articles, visual SOPs, step-by-step guides, and FAQs on Zendesk to build a seamless self-service knowledge base.
- Proactively gather hidden expertise and operational best practices from teams across destinations, converting them into visual SOPs, quick guides, and FAQs.
- Perform regular content reviews on LMS and the Help Center (Zendesk) to ensure outdated guidance articles and training content are updated or archived, maintaining high data accuracy and trust.
- Create, update, and organize e-learning paths and modules on our LMS.
- Apply modern, bite-sized instructional models to transform complex concepts into engaging learning materials.
- Facilitate live interactive onboarding walkthroughs, platform demos, and skill-building workshops to boost digital confidence and training capacity.
- Monitor internal platform engagement, content readership, and course adoption rates to identify knowledge gaps.
- Run user feedback loops and creative polls to continuously evolve knowledge resources based on employee needs.
Quyền lợi
Đào tạo
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