Đến nội dung chính
Tuyển Dụng
← Ellsworth Adhesives Vietnam Ltd.

Customer Services Representative(Chinese Speaker)

Ellsworth Adhesives Vietnam Ltd. · Hà Nội
Ứng tuyển tại trang chính thức ↗
Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Chăm sóc khách hàng
Mức lương
Thương lượng
Địa điểm
Hà Nội, Hà Nội, Hà Nội

Tổng quan

  • Inside Sales Support
  • Responsible to source and purchase materials from both local and oversea vendors.
  • To generate customer quotation at advised margin in a timely manner.
  • Be one of the Customer’s key contact person for customer order management and attend to customer call.
  • Follow up on account receivables from customer to avoid any delivery block by Finance & assist in remain the positive cash flow.
  • Support in providing the Sales Report to Sales Representative.
  • Attend to customer complaint by understand the details, log in and coordinate with internal stakeholder to provide resolution back to customer within the expected timeframe.
  • Customer Order Management
  • Follow established processes to review the customer purchase orders, communicating with customer if any additional or special requirement is needed.
  • Process customer orders efficiently and accurately by provide the customer confirmation notifications.
  • Perform order entry in system includes entering the sales order, purchase order (to vendor), proforma invoice, good receipt, purchase invoice, delivery note and tax invoice.
  • Communicating with vendor to monitor the efficient arrival of purchased product and provide regular shipment update to customers.
  • Provide customer service by staying on top of outstanding orders and shipments status.
  • Responsible to liaise and working closely with 3rd party service provider or warehouse personnel to ensure the quality and quantity aspect fulfillment of incoming goods.
  • Liaise and coordinate with 3rd party service provider or warehouse personnel for both inbound and outbound deliveries arrangement.
  • Picking the products based on the FEFO follow by FIFO basis. Provide the shipping instruction & complete shipping documents to 3rd party service providers or customers to ensure a seamless delivery to customers.
  • Provide the necessary supports to 3rd party service providers or internal stakeholders to ensure on-time delivery to customers.
  • Handle the product sample order and demo unit request (as required).
  • Administrative Activities
  • Responsible in the assigned administrative activities when necessary.
  • Responsible to have the systematic filing system and necessary record retention to fulfill the ISO9001 standard.
  • Working with Finance team if there is any petty cash handling is required.

Tóm tắt thông tin từ tin tuyển dụng chính thức. Xem bản gốc ↗

Quan tâm đến vị trí này?

Bạn sẽ được chuyển đến trang ứng tuyển chính thức của nhà tuyển dụng.

Ứng tuyển tại trang chính thức ↗
Đây là doanh nghiệp của bạn? Nhận quản lý trang, yêu cầu chỉnh sửa hoặc gỡ bỏ
→