Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Quận Bình Thạnh, Hồ Chí Minh, Hồ Chí Minh
Tổng quan
- Ensure that IT services are structured, automated, measurable, and reliable
- Work between the Service Desk (L1) and Infrastructure / Expert teams to ensure incidents, requests, changes, and assets are properly managed in GLPI
- Work with Level 2 Experts to develop strategies, standards, IT skill sets and infrastructure directions
- Deliver professional and timely services in relation with all office IT-infrastructure
- Your Skills and Experience
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
- 5–7 years of relevant experience enterprise IT support preferably in GLPI administration
- Strong knowledge of ITIL processes (Incident, Request, Change, Asset, CMDB)
- Proven experience in:• Designing and maintaining workflows, approvals, SLAs, escalation rules, and forms
- Asset Management and CMDB with accurate relationships and lifecycle tracking
- GLPI automation, scripting, and integrations
- Dashboards, reporting, service catalogs, and knowledge base
- Experience collaborating with L2 expert and infrastructure teams on:• Windows environment: Active Directory, Group Policy, Windows Server, Windows endpoints
- Microsoft 365 (Exchange, Teams, SharePoint)
- Authentication, access, and security policies
- Linux environment (Intermediate):• Linux servers and services
- Log analysis and service troubleshooting
- macOS workstation support basic
- Proficiency in PowerShell scripting for automation and task management
- Prefer working Shift-time (Support Group wide in Swiss timezone)
- Flexible shift with compensation to be discussed during the interview process
- Nice to have
- Certifications Azure Administrator Associate or equivalent
- Excellent oral and written communication skills, with strong interpersonal and presentation abilities
- Ability to design efficient processes and work independently in a fast-paced environment
- Flexibility to adjust to changing requirements, schedules, and priorities
- Proven ability to mentor and provide technical guidance to team members
- Why You'll Love Working Here
- Professional European-based company
Quyền lợi
Chế độ thưởngChăm sóc sức khỏeĐào tạo
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