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← DSV x Schenker

Operations, Sea Import

DSV x Schenker · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer
  • Handle all Customer facing communication and shipment related internal communication between/with DB Schenker stakeholders
  • Provide Customers with proactive exception management in case of service quality deviations including follow-up and problem resolution
  • Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses
  • Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker
  • Support a positive, attractive working atmosphere and office environment
  • Explore new business opportunities with existing SME customers (e.g. new trade lanes or LCL business)
  • Creating of- and pricing for solutions covering ocean freight services for current Customers in Schenker's quotation tool(s)
  • Administrative activity of delivering quotations to potential and current Customers
  • Follow-up with potential and current Customers about quotations made
  • Request involvement of Sales Team for additional follow-up actions on quotations made - as applicable
  • Maintain information and new business opportunities in Schenker's CRM tool (SalesCloud) for relevant accounts for visibility purposes
  • Comply with internal requirements and KPIs defined for the CRM tool (SalesCloud)
  • Update and maintain existing customer SOP's / guidelines handed over by the Sales organization when changes occur
  • Conduct occasional customer visits and QBR's as required / directed by local Management
  • Actively participate in growth efforts planned by the Sales organization for specific market opportunities and focus areas
  • Meet churn rate target set for existing customers
  • Specific Accountabilities
  • Run compliance check against corporate and legal guidelines - as applicable
  • Ensure valid quotation is in place
  • Continuously obtain adequate shipping volume forecast information from Consignee and maintain this information at all times - as applicable
  • Continuously provide Consignee's volume forecast information to Origin Office - as applicable
  • Receive pre-shipment status from Origin office and continuously inform Consignee - as applicable
  • Receive booking request from Consignee or Origin Office - as applicable
  • Qualify booking request details against customer service agreement and current market conditions- as applicable
  • Verify booking request with Consignee and provide shipping instructions to Origin Office - as applicable
  • Provide preferred routing instructions to Origin office - as applicable
  • Request and receive delivery instructions from Consignee and relay to Hinderland
  • Request update from/with MDM Team (Master Data Management) as applicable
  • Initiate credit check for Consignee and follow up on credit issues with Finance Team
  • Facilitate communication between Customer and Import customs department - as applicable
  • Receive and/or upload relevant Customer documents to digital archive (ODM) - as applicable
  • Continuously provide demurrage & detention details to Consignee
  • Explore upsell opportunities with the Consignee
  • Generate operational reporting for Customer - as appplicable
  • Ensure compliance with Customer specific KPI's - as applicable
  • Ensure sustainable retention and growth of existing SME customers in terms of volumes in line with annual targets set
  • Follow up on the resolution of formal customers claims and informal complaints
  • Steer and organize sales activities for assigned, existing 'SME' accounts (as assigned by local Management)
  • Follow up and engage in communication regarding exception handling between TOPS import and TOPS export as applicable

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