Service Engineer (Japanese Account Support)

Daikin Air Conditioning (Vietnam) Joint Stock Company · Hồ Chí Minh

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Kế toán / Kiểm toán / Thuế

Mức lương

Thương lượng

Địa điểm

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

Serve as the primary point of contact for Japanese customers regarding repair and maintenance service requests.
Coordinate with service engineers to arrange service schedules and ensure smooth communication between customers and internal teams.
Visit customer sites, accompany service engineers when required, and support on-site service activities.
Monitor service progress, prepare service reports, and follow up with customers to ensure customer satisfaction.
Propose maintenance contracts and preventive maintenance solutions to support long-term equipment performance.
Build and maintain strong relationships with existing customers while supporting after-sales business development activities.

Japanese speaker - JLPT N2 level and above.
Strong communication and customer service skills. Ability to coordinate effectively with customers and internal teams.
Willingness to travel for customer visits and business trips.
Bachelor's degree in Engineering is appreciated.
Knowledge of HVAC, air conditioning systems preferred.
Nice-to-have :
Experience in sales, customer service, account management, or technical support.
Experience working with Japanese customers.
Ability to read and interpret technical drawings is a plus.
English skills are an advantage.

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