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OPERATIONS SUPERVISOR (WOODCHIP) – CHINESE SPEAKING

Cty SGS Việt Nam TNHH · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Quản lý / Giám sát
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Manage and supervise assigned operations to ensure compliance with SGS procedures and client requirements.
  • Develop and maintain relationships with existing key accounts to ensure customer satisfaction and repeat business.
  • Identify additional inspection and testing opportunities from existing clients.
  • Coordinate with internal teams to ensure timely, accurate and high-quality service delivery.
  • Support revenue growth through strong customer relationship management and operational excellence.
  • Supervise the implementation of Operations SOPs for assigned jobs.
  • Coordinate with QA to develop or update SOPs based on specific client requirements.
  • Follow up daily job progress and communicate regularly with clients, both on-site and at the office.
  • Maintain strong relationships with existing key accounts and ensure a high level of customer satisfaction.
  • Handle client enquiries, feedback, complaints and operational issues.
  • Follow up corrective actions related to customer complaints.
  • Identify opportunities for additional inspection and testing services from existing clients.
  • Coordinate closely with Operations, Laboratory, Administration, Customer Service and other related teams to ensure timely and accurate service delivery.
  • Communicate customer requirements, market information and business insights to internal stakeholders.
  • Support the Sales team in marketing and customer engagement activities.
  • Support seminars, workshops, customer events and other business development activities when required.
  • Prepare weekly highlights, monthly reports, revenue reports and other reports requested by the SBU Manager.
  • Ensure all reports are accurate and submitted on time.
  • Control operational costs and resources related to assigned jobs.

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