Customer Service Executive

Công ty TNHH Yamato Logistics Việt Nam ·

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Chăm sóc khách hàng

Mức lương

15tr - 20tr

Địa điểm

Hà Nội, Quận Nam Từ Liêm

Tổng quan

Overseas Inquiries:
Handle daily communication with overseas agents/partners regarding rates, bookings, and shipment updates.
Provide accurate and timely feedback to internal teams and customers.
Maintain current business:
Maintain strong relationships with existing customers, ensuring high customer satisfaction and service quality.
Consult customers regarding their issues and requirements, provide appropriate guidance and solutions.
Address customer inquiries, quotation, proposal for service, complaints, and service recovery in a professional manner.
Monitor shipment status and proactively inform customers of any issues or delays.
Sales Support & Business Development:
Assist sales team with preparing quotations, proposals, and presentations for new business for existing clients and new clients.
Support follow-up on leads and coordinate with operations for smooth onboarding of new accounts.
Gather customer feedback to identify potential opportunities for cross-selling and upselling.
Documentation & Coordination:
Coordinate with operations and other departments to ensure smooth handling of shipments.
Prepare and maintain customer records, reports, and service-related documentation.
Ensure compliance with company policies and relevant regulations (credit approval, service contract, payment follow up, etc.)
Others:
Stay updated on relevant laws, regulations, and industry practices.
Prepare weekly and monthly reports as required.

Bachelor’s degree in Business, Logistics, Supply Chain, or related field.
2–3 years of experience in freight forwarding (Air, Sea, Cross-border, Customs clearance, Import/export licensing)/ logistics customer service. Warehouse experience is advantage.
Excellent written and verbal communication skills in English (Japanese languages a plus), advanced MS Office skills, especially Excel.
Strong problem-solving, multitasking, have a ability to work independence and in group, can perform under high pressure and organizational skills.
Customer-oriented mindset with a proactive and professional attitude.
High responsibility, flexibility, hard-working, willing to learn more and self-motivated.
Good negotiation and communication skill
Kinh nghiệm: 2 Năm

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