Seaonics Warranty Coordinator

Seaonics Warranty Coordinator · Bà Rịa - Vũng Tàu, Thành phố Vũng Tàu, Thành phố Vũng Tàu.

• Education:
• Bachelor’s degree in Marine Engineering, Mechanical Engineering, or related technical field (preferred)
• Experience:
• 2–4 years of experience in warranty coordination, claims handling, aftermarket service, or technical support within the maritime or offshore industry.
• Experience from shipyards, marine equipment suppliers, or maritime OEMs is an asset.
• Familiarity with IMO, SOLAS, and class requirements (DNV, ABS, Lloyd’s Register, etc.) is beneficial.
• Skills & Competencies:
• Good understanding of warranty processes claims handling, and basic root cause analysis in technical environments.
• Experience using ERP and CRM systems (IFS, SAP, Oracle, or similar) for tracking and documentation.
• Understanding of supply chain processes, spare parts logistics, and warranty procedures with shipowners or operators.
• Strong documentation and reporting skills, with attention to detail and accuracy.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Excellent communication and customer service skills, with the ability to represent the company professionally.
• Structured, proactive, and solution-oriented approach to tasks and challenges.
• Strong coordination and teamwork skills across departments.
• Analytical mindset with the ability to identify and communicate recurring technical issues or process improvements.
• Able to manage multiple cases simultaneously and deliver on time under pressure.
• Service-minded and customer-focused.
• Team-oriented, collaborative, and supportive of company-wide goals.
• Responsible and detail-oriented with a strong sense of ownership.
• Commercial awareness and commitment to high-quality service.

• Salaries are reviewed & adjusted annually.
• A long-term career at a Professional and Dynamic working environment.
• Training to be provided locally and/ or internationally.
• Kinh nghiệm: 3 Năm